Refund policy

We hope you'll love your BLANK AND STONE® order. However, if something isn't right, we're here to help.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, photographs showing the item and packaging. This will help us resolve the issue quickly.

Where goods are faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement or refund.

Changing your mind

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving it without giving a reason.

Please contact us within this 14-day period if you wish to cancel. You then have a further 14 days to return the goods to us.

Products should be returned unopened, unused and, where applicable, with seals intact. Please take reasonable care of the products while they are in your possession.

Unless the goods are faulty, damaged or incorrect, you are responsible for the cost of returning them to us.

Please contact us before returning any product so that we can provide the appropriate return instructions.

Opened food products

For food safety and hygiene reasons, we cannot ordinarily accept a return of a product once it has been opened or its seal has been broken, unless the product is faulty, damaged, not as described or otherwise covered by your statutory rights.

Refunds

Once we have received and inspected an eligible return, we will process your refund to your original payment method.

Where you exercise your statutory right to cancel an online order, we will also refund the standard delivery charge you paid. If you selected a more expensive delivery service, we are not required to refund the additional cost above our standard delivery charge.

Refunds will be made within the timescales required by law.

Returning a gift

If you received a BLANK AND STONE® product as a gift, please contact us before returning it. Refunds can normally only be made to the original payment method used by the purchaser.

How to contact us

To request a return, report a problem or ask a question about your order, please contact:

BLANK AND STONE®
A trading brand of S J Blankstone Limited
Email: info@blankandstone.co.uk

Please include your order number where possible.

Your statutory rights

Nothing in this policy affects your statutory rights.